Refund Policy

Last Updated: September 12, 2025

1. Introduction

At Shohoz Internet Company ("we," "us," or "our"), we strive to ensure customer satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be requested for our internet services or related products.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service downtime or failure that significantly impacts your ability to use our services for an extended period.
• Cancellation of a subscription within the first 7 days of the initial purchase, provided no significant usage has occurred.
• Overpayment or duplicate charges due to a billing error on our part.

3. Non-Refundable Services

Refunds will not be provided for:

• Services used beyond the initial 7-day period.
• Partial months of service for subscriptions canceled mid-billing cycle.
• Issues arising from user error, misuse, or violation of our Terms and Conditions.

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at support@shohozinternet.com within 7 days of the purchase or issue.
2. Provide your account details, order number, and a detailed description of the issue.
3. Allow up to 10 business days for us to review and process your request.

Refunds, if approved, will be issued to the original payment method within 14 business days.

5. Cancellations

You may cancel your subscription at any time through your account settings or by contacting our support team. No refunds will be issued for cancellations after the 7-day eligibility period, and you will retain access to the service until the end of the current billing cycle.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

support@shohozinternet.com

Shohoz Internet Company, 123 Internet Avenue, Dhaka, Bangladesh